FREQUENTLY ASKED QUESTIONS

Hot Mess Express Cleaning is a local small business and fully insured cleaning service. We have a commitment to high quality performance and customer service.  We take extreme pride in being trusted by our customers! We proudly hold a 5-star rating on Google and Facebook! All of our employees are professionally trained and fully insured in both residential and commercial settings.  Our cleaning services include but are not limited to residential, commercial, airbnb, offices, move-in/move-out, post construction, barbershops, salon/spas, daycares, gyms, etc. 

We are a fully insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to make it right. Please be sure to let us know within 24 hours of your cleaning services being completed.

Pets are a part of the family! During cleaning services we recommend that you keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy. 

If you cancel within 48 hours of your appointment you will be charged 50% of the scheduled service. 

If you cancel within 24 hours OR same day of your appointment you will be charged 100% of the scheduled service. 

Please know that when failing to provide adequate cancellation notice, we miss the opportunity to fill the appointment or time spent with our families. 

To ensure we can provide the best possible clean, we kindly request that your space be as tidy and decluttered as possible before our team arrives. This allows us to focus on what we do best- thoroughly cleaning your home without needing to move or organize personal items. Please take a few moments to clear countertops, floors, other surfaces of personal belongings. Put away toys, laundry and loose items.